Shipping, Tracking and Fufilment Policy

At Nxtensions the overall time to ship your order includes both processing and shipping durations. Please refer to our "Shipping Times" Chart below for detailed information. All orders are dispatched through UPS.

All packages will require a signature to receive order. 

In some cases, shipping may be delayed due inclement weather, carrier delays, or holidays. Nxtensions will not be liable for your order arrival time under these circumstances and your signature will be required for package delivery. 

 UPS Ground  is the main method in which we ship all packages, which generally results in deliveries within 2-5 business days, varying based on the destination and other external factors. Please note that these estimated delivery times may be impacted during peak seasons at the postal office, such as holiday season and election season.

Package Lost/Stolen

While we strive to provide reliable and secure shipping services through UPS, it's important to acknowledge that unforeseen circumstances can occasionally result in lost or stolen packages. Please familiarize yourself with the following information regarding lost or stolen packages:

  • Responsibility for Lost/Stolen Packages: Once your package is in the possession of UPS, the responsibility for its safe and timely delivery rests with them. In the rare event that a package is lost or stolen during transit, it is important to understand that this is beyond our control as the sender.
  • Assistance in Case of Lost/Stolen Packages: If you encounter any issues or concerns regarding a lost or stolen package, we recommend reaching out directly to UPS for immediate assistance. They have the necessary resources and expertise to investigate and resolve such incidents.
  • Tracking and Insurance: To mitigate the risk of lost or stolen packages, we encourage you to utilize the tracking information provided in your shipping confirmation email. Tracking allows you to monitor the progress of your package and ensure its safe delivery. Additionally, consider opting for shipping insurance, if available, to provide added protection and coverage for your shipment.

    We understand the frustration and inconvenience caused by lost or stolen packages, and we assure you that we will do our best to support you throughout the resolution process. Please remember that UPS is responsible for investigating and resolving such incidents, and they have the expertise to handle these situations efficiently.

     

    ORDER TRACKING, STATUS, AND UPDATES

    The 'Order Confirmation' and 'Shipping Confirmation' emails are the main channels of communication for updates on your order's status and progress. We do not provide individual updates on your order during the fulfillment process. 

     Order Confirmation Email:  
    Upon placing your order, you will receive an automated Order Confirmation Email sent to the email address provided during checkout. This email is generated immediately and contains essential details such as your unique order number, comprehensive order information, estimated shipping window, and any additional pertinent information related to your order.
     
     Shipping Confirmation Email:  
    Shipping confirmation emails will be promptly sent to you once your order has officially been shipped within the above estimated shipping window durations. This email will include relevant tracking information to help you monitor the progress of your package during transit. Please note that it may take up to 24-48 hours for the tracking information to become active and updated on the shipping carrier's website.
     
     Tracking your Package:  
    To conveniently track your package, simply click on the direct link provided in your shipping confirmation email, or input the full tracking number also available to you in your shipping confirmation email. This link will direct you to UPS's website, where you can access real-time updates on the movements and location of your package.

     

     ORDER PICK-UP LOCAL DMV ONLY 

    For customers located near the DMV (D.C., Maryland, Virginia), we offer the convenient option of choosing “Local Pick-Up” as your delivery method during checkout instead of shipping. It’s essential to understand that selecting this option does not impact or expedite the processing times or shipping windows. Pick-up orders are available for hair-on-hand and ready to ship items only. If you order an item from any other collection the item will be shipped to you. Pick up orders are available within 24hrs of your order or next business day, unless you message us for it to be rushed picked up. 

    Your pick-up ready email, which will be sent to you during the specified shipping window, will contain all the necessary details for your pick-up, including the exact address, and designated pick-up times with your pick-up instructions. Please note that pick-ups are only available during our regular business hours. 

    SHIPPING TIMES: